5ph1 Privacy Policy

1. Introduction

5ph1 ("5ph1," "we," "us," or "our") operates the online gaming platform accessible at https://5ph1.vip (the "Platform"). This Privacy Policy describes how 5ph1 collects, processes, uses, discloses, and protects personal information about users of the Platform ("you" or "Player").

By creating an account on 5ph1 or using any feature of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with the terms of this Privacy Policy, please do not use the Platform.

This Privacy Policy applies to all 5ph1 users, including players who access the Platform from any device or location. It should be read together with the 5ph1 Terms and Conditions, which are available at Terms & Conditions.

2. Data Controller

5ph1 is the data controller responsible for the personal information collected through the Platform. As data controller, 5ph1 determines the purposes and means by which your personal information is processed.

5ph1 processes personal data in accordance with Republic Act No. 10173, otherwise known as the Philippine Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations ("IRR"), as well as applicable guidelines issued by the National Privacy Commission of the Philippines ("NPC").

3. Information We Collect

5ph1 collects personal information through various means when you use the Platform. The categories of information collected are as follows:

3.1 Registration Information. When you create a 5ph1 account, we collect:

• Full legal name;
• Date of birth;
• Philippine mobile number (Globe or Smart) or email address;
• Username and encrypted password;
• Residential address (for KYC verification).

3.2 Identity Verification (KYC) Information. To comply with PAGCOR requirements and anti-money laundering obligations, we collect:

• Government-issued identification documents (PhilSys National ID, Philippine passport, driver's license, UMID, SSS ID, or other accepted Philippine ID);
• Selfie or facial image for document verification;
• Source of funds documentation where required by law or our internal compliance procedures.

3.3 Financial Information. When you make deposits or withdrawal requests, we collect:

• GCash account reference information (we do not store your GCash PIN);
• PayMaya account reference information;
• Bank account name and number for bank transfer recipients;
• Transaction history, amounts, and timestamps.

3.4 Gaming Activity. We automatically record all gaming activity on the Platform, including:

• Games played, bets placed, and game outcomes;
• Session timestamps and duration;
• Bonus and promotion usage.

3.5 Technical and Device Information. We automatically collect certain technical information when you access the Platform:

• IP address and approximate geolocation;
• Device type, operating system, and browser version;
• Referring URL and pages visited on the Platform;
• Cookie identifiers and session tokens (see Section 9).

3.6 Communications. We retain records of communications between you and 5ph1 customer support, including live chat transcripts and email correspondence.

4. How We Use Your Personal Information

5ph1 uses the personal information it collects for the following purposes:

• Account administration: Creating, managing, and maintaining your 5ph1 player account;
• Identity verification: Conducting age verification and KYC checks to comply with PAGCOR regulations and Philippine anti-money laundering laws;
• Payment processing: Processing deposits and withdrawals through GCash, PayMaya, and Philippine bank transfer channels;
• Gaming services: Operating game sessions, calculating outcomes, and crediting winnings to your account;
• Customer support: Responding to your queries, resolving disputes, and providing technical assistance;
• Fraud and security monitoring: Detecting, investigating, and preventing fraudulent activity, unauthorized access, and other prohibited conduct under our Terms and Conditions;
• Responsible gaming: Monitoring gaming patterns for signs of problem gambling and enforcing responsible gaming tools, including self-exclusion;
• Legal and regulatory compliance: Meeting our obligations under Philippine law, PAGCOR licensing conditions, and reporting requirements under the Anti-Money Laundering Act;
• Platform improvement: Analyzing aggregated usage data to improve Platform performance, game selection, and user experience;
• Marketing communications: Sending you promotional offers and platform updates where you have consented to receive such communications (see Section 14).

5. Legal Bases for Processing

5ph1 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing necessary to perform our obligations under the Terms and Conditions, including account management and payment processing;
• Legal obligation: Processing required to comply with Philippine law, including PAGCOR regulations and anti-money laundering obligations;
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring;
• Consent: Processing for marketing communications, where we rely on your explicit consent, which may be withdrawn at any time.

6. Disclosure to Third Parties

6.1 5ph1 does not sell, rent, or license your personal information to third parties for their own commercial purposes.

6.2 5ph1 may share your personal information with the following categories of third parties where necessary:

• Payment processors: GCash (G-Xchange Inc.), PayMaya (Voyager Innovations Inc.), and Philippine banks, to process your deposits and withdrawals;
• Identity verification providers: KYC and age verification technology providers engaged to assist with document validation;
• Game providers: Software providers such as JILI, PG Soft, Pragmatic Play, and others, to the extent necessary to operate game sessions and resolve disputes;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine authorities, where required by law;
• Law enforcement: Philippine law enforcement agencies, upon presentation of a valid legal process;
• Professional advisers: Lawyers, auditors, and accountants engaged by 5ph1, subject to professional confidentiality obligations.

6.3 All third parties with whom 5ph1 shares personal data are required to handle that data in accordance with applicable privacy laws and data processing agreements.

7. Data Retention

7.1 5ph1 retains your personal information for as long as your account is active and for a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering laws and PAGCOR record-keeping requirements.

7.2 KYC identity documents are retained for a minimum of five (5) years from the date of the last transaction associated with your account.

7.3 Customer support communications are retained for three (3) years from the date of the last interaction.

7.4 Where retention is no longer required for any lawful purpose, 5ph1 will securely delete or anonymize your personal data.

8. Security

8.1 5ph1 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and 5ph1 servers;
• Encryption at rest for sensitive data fields including passwords (stored as salted hashes) and identity documents;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure;
• Two-factor authentication options for player account security.

8.2 Notwithstanding the above, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. You acknowledge this inherent risk and are responsible for maintaining the security of your own account credentials.

8.3 In the event of a personal data breach that is likely to result in risk to your rights and freedoms, 5ph1 will notify you and the National Privacy Commission in accordance with the requirements of the Philippine Data Privacy Act.

9. Cookies and Tracking Technologies

9.1 5ph1 uses cookies and similar tracking technologies (including session tokens and local storage) to operate the Platform effectively. Cookies used by 5ph1 fall into the following categories:

• Strictly necessary cookies: Required for Platform functionality, including maintaining your logged-in session. These cannot be disabled without impairing Platform functionality.
• Analytics cookies: Used to understand how players navigate and use the Platform, enabling 5ph1 to improve performance and user experience. Data collected is aggregated and anonymized.
• Security cookies: Used to detect fraudulent activity, unauthorized login attempts, and to enforce account security measures.

9.2 5ph1 does not use third-party advertising cookies or cross-site tracking technologies for the purpose of serving targeted advertising. 5ph1 does not participate in third-party advertising networks.

9.3 You may configure your browser to block or delete cookies. However, blocking strictly necessary cookies will impair your ability to use the Platform, including the ability to log in to your account.

10. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by 5ph1:

• Right to be informed: You have the right to be informed of the manner in which your personal information is being processed;
• Right of access: You have the right to obtain a copy of the personal information 5ph1 holds about you;
• Right to rectification: You have the right to correct inaccurate or incomplete personal data in your account;
• Right to erasure: You have the right to request deletion of your personal data, subject to our legal and regulatory retention obligations;
• Right to object: You have the right to object to the processing of your personal data where processing is based on legitimate interests;
• Right to data portability: You have the right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, contact 5ph1 customer support via live chat (available daily 8 AM – 12 MN PST) or by email at [email protected]. 5ph1 will respond to verified requests within the timeframes required by applicable law.

11. Children's Privacy

The 5ph1 Platform is strictly restricted to persons aged 21 and above. 5ph1 does not knowingly collect personal information from any individual under the age of 21. If 5ph1 becomes aware that personal data has been collected from a person under the age of 21, such data will be deleted immediately and the associated account will be closed. If you are a parent or guardian and believe your child has provided personal information to 5ph1, please contact us immediately at [email protected].

12. Cross-Border Data Transfers

5ph1 may transfer your personal data to service providers located outside the Philippines, including game software providers and cloud infrastructure providers. Where such transfers occur, 5ph1 ensures that appropriate contractual safeguards are in place to protect your personal data to a standard equivalent to that required under the Philippine Data Privacy Act, including the use of standard contractual clauses where applicable.

13. Third-Party Links

The 5ph1 Platform does not contain links to external third-party websites. This Privacy Policy applies exclusively to information collected through the 5ph1 Platform. 5ph1 is not responsible for the privacy practices of any third-party services (such as GCash or PayMaya) that you access independently in connection with using the Platform. You are encouraged to review the privacy policies of those services directly.

14. Marketing Communications

14.1 With your consent, 5ph1 may send you promotional communications about bonuses, new game releases, special events, and platform updates via SMS, email, or in-platform notifications.

14.2 You may withdraw your consent to marketing communications at any time by updating your notification preferences in your account settings or by contacting customer support. Withdrawal of consent to marketing communications does not affect your ability to use the Platform.

14.3 5ph1 will continue to send you transactional and service-related communications (such as deposit confirmations, withdrawal notifications, and security alerts) regardless of your marketing communication preferences, as these are necessary for the operation of your account.

15. Changes to This Privacy Policy

5ph1 reserves the right to amend this Privacy Policy at any time. When material changes are made, the updated policy will be posted on this page with a revised "Last Updated" date, and we will notify active account holders via email or in-platform notification before the changes take effect. Your continued use of the Platform following notification of changes constitutes your acceptance of the revised Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact 5ph1's Data Privacy Officer via:

• Live chat: Available daily, 8:00 AM to 12:00 Midnight Philippine Standard Time, on the 5ph1 website;
• Email: [email protected] — please include "Privacy Request" in your subject line.

5ph1 will acknowledge your request within 72 hours and respond substantively within the period required by applicable law.